Delivery Information

Delivery Information

Delivery Areas

We proudly deliver to all seven Emirates across the UAE, ensuring that our products reach athletes, sports enthusiasts, and active lifestyles no matter where they are located. For our international customers, we ship to selected destinations in the GCC and other countries through reliable global shipping partners, making it easy for you to enjoy Protes products anywhere in the world.

Delivery Time

Our goal is to get your order to you as quickly as possible. Within the UAE, you can expect delivery within 1–3 business days, depending on your location. For international deliveries, orders typically arrive within 5–10 business days, though this may vary based on customs clearance and destination country policies.

Shipping Cost

We strive to keep shipping affordable and transparent. All orders within the UAE over AED 300 qualify for free shipping. Orders below this threshold have a small, fixed delivery fee. International shipping rates are calculated automatically at checkout based on your location and the weight of your order, ensuring you always know the exact cost before confirming your purchase.

Order Tracking

Your peace of mind matters to us. Once your order has been dispatched, we’ll send you a tracking number via email or WhatsApp. This allows you to follow your package’s journey in real-time, from our warehouse to your doorstep, so you’ll always know exactly when to expect your delivery.

Packaging & Protection

We take great care in preparing your order. Every item is packaged securely using high-quality materials to protect it from damage during transit. Whether you’ve ordered lightweight sportswear or delicate sports equipment, we make sure it arrives in perfect condition, ready for you to enjoy.