1. How can I place an order?

Placing an order on protesae.com is simple and fast. Browse our products, add your desired items to the cart, and proceed to checkout. Once your order is confirmed, our team will prepare and deliver it promptly.

2. What are the delivery times?

We offer quick and reliable delivery across the UAE. Depending on your location, delivery usually takes between 1 to 3 working days. Our team works hard to ensure that your order arrives on time and in perfect condition.

3. Do you offer free shipping?

Yes, free shipping is available on orders above a certain value. For smaller orders, a standard delivery fee applies. Our goal is to make shopping convenient and affordable for all our customers.

4. How can I return an item?

You can return items within 30 days of purchase, provided they are in their original condition and packaging. Once your return is approved, we will process your refund quickly to ensure a hassle-free experience.

5. What payment methods are accepted?

We accept multiple payment options including credit cards, debit cards, Apple Pay, and cash on delivery. This flexibility allows you to choose the most convenient way to complete your purchase.

6. How can I track my order?

After placing an order, you will receive a confirmation along with tracking details. You can follow the status of your shipment to know exactly when your package will arrive.

7. Can I change or cancel my order?

Orders can only be changed or canceled within a short time after being placed. Once your order is processed for shipping, it cannot be modified. Please contact our support team immediately for assistance.

8. What should I do if I receive a damaged item?

If you receive an item that is faulty or damaged, please get in touch with us right away. Our team will arrange a replacement or refund to resolve the issue quickly and professionally.

9. Do you sell internationally?

Yes, we offer delivery services to our customers worldwide. Wherever you are, you can enjoy a shopping experience at protesae.com and receive your orders with ease and speed. We work with our international shipping partners to ensure your products arrive safely and in top condition, no matter where you are.

10. How can I contact customer support?

You can reach our customer service team during business hours by phone or email. We are dedicated to answering your questions and providing the support you need for the best shopping experience.